For most small businesses, all marketing is local marketing
— as it should be. But even if your company is
regional or national in scope, it's a good idea to "go
local" to select, targeted communities.
The keys to effective community marketing can be summed up
with three guidelines:
1. Get local: target your marketing efforts down to the
neighborhood level
2. Get involved: participate in the community to generate
visibility and good will
3. Get personal: as much as possible, market on a
one-to-one, face-to-face basis
Here are some tips and techniques to get you started:
Use local city-specific Web sites and local portals
City and town Web sites, as well as local versions of major
portals, are growing in number and popularity. Maintain a
presence on local sites by providing content — or by
advertising. In addition to local versions of AOL's
Cityguide, community-oriented Web sites like Yelp.com and
Judysbook.com (which has the added advantage of covering
suburbs and small towns in addition to major cities) are
becoming more common.
Use local search engines and directories
Make sure you're listed with local search engines and
city-specific directories. Local.com and CitySearch are two
such search engines. A newer, but more "hyper-local" site
is Backfence.com.
Set your Google ad to appear locally
If you operate a local business and advertise on Google,
you can target local customers only. Google lets you set
ads to appear only to people in a particular city, state or
region. In the AdWords section, click on "For local
businesses" under "How it works."
Get involved in your community
Volunteer, serve on local boards, participate in your local
Chamber of Commerce and work for local charities as a way
to grow your grassroots marketing efforts. You may find
that your neighbors become your customers. For volunteer
opportunities, visit idealist.org, The United Way, or
Rotary International.
Support community events
Take your community involvement one step further by
supporting community events. Sponsor a Little League team,
participate in parades, town days or other local events.
Small business associations such as SCORE offer tips for
establishing a strong presence in your local community.
Suggestions include starting a local newsletter or creating
a local advisory board made up of customers. John Jantsch's
"Duct Tape Marketing" blog's "In your own backyard" section
is insightful as well.
Make the most of local media and publicity opportunities
Generate awareness for your business locally by writing
op-eds in the local newspaper, getting booked on local
radio talk shows, and advertising in the good,
old-fashioned Yellow Pages. Online community Craigslist
continues to be a great local resource. For help getting
booked on radio talk shows and otherwise generating local
publicity, seek out the services of a good local public
relations consultant by searching the directory of the
Public Relations Society of America (PRSA).
Other local marketing options to keep in mind...
* Explore cause-related marketing opportunities to generate
good will for your company.
* Consider taping a TV show on your local public access
station — it's usually free.
* Give your Web site or blog a local focus or start a local
blog.
* Develop a customer advisory board to get input from local
customers.
* Create alliances with non-competing businesses —
you promote me, I'll promote you.
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Lou Bortone is an author and entrepreneur with extensive
experience in marketing, branding and promotion. Before
starting his own company, Lou was an award-winning
marketing executive in the media industry. Today, Lou helps
entrepreneurs and solo professionals navigate their online
businesses with services such as copywriting, video
production and creative services. Sign up for Lou's free
mini audio course about using Online Video at
http://www.TheOnlineVideoGuy.com .