Traditional marketing techniques focus the center of
attention on the seller and put the business owner in the
position of power. Rather than owning the customer as is
the strategy in most marketing schemes, collaboration
marketing seeks to give the customer the perception that he
is in the position of power - that the customer, in fact,
owns the vendor
Strategies for "owning the vendor"
To give customers the sense that they are in charge,
businesses will need to learn how to gather and analyze
detailed information about their customer base. This
knowledge requires a specialized skill set, and businesses
often hire third party marketing companies to assist with
this aspect of their business. However, this is by no means
necessary, and it is possible to be the steward of your own
collaborative marketing platform.
Collaborative marketers know how to orchestrate and
facilitate relationships between customers and businesses.
At first this sounds like it may be giving away your
customer base, but it is a key marketing strategy. Helping
customers to connect with other entities that they are
interested in is a twofold strategy: you will gain valuable
insight into the interests and spending habits of these
customers, and you will validate yourself and your business
as a needed and trustworthy source. This type of data leads
to powerful new platforms and marketing tools, creating a
loyal customer base and gathering valuable information on
clients at the same time.
The Customer Centered Premise
In order to woo and maintain new clients, you have to offer
them something they feel that they currently cannot get
anywhere else. Focus on the customers wants and needs for
your marketing strategy, rather than focusing solely on how
to sell your products and services.
Ask yourself several questions. What can I provide my
customers with that they need? What are my customers
looking for? These are a couple of examples of customer
centered questions, rather than the more typical business
centered marketing of asking: How do I get people to buy my
product? And "How do I attract business to my website?"
The Ultimate Goal
The ultimate goal of collaborative marketing is the same as
other types of traditional and strategic marketing: you
want to get your products and services sold. But shifting
the focus and intent of how to do this may give you an edge
you didn't previously have.
Collaborative marketing can open avenues and resources that
remained previously unexplored by your company. By doing
this, you foster trust among your customer base, and
provide a service that other companies in your business may
not be—personalized understanding of client needs,
making the customer feel important and like the focus of
your efforts. It is a great way to better understand your
client base by focusing on what the customer is looking
for, and may ultimately lead your business in an exciting
new direction. Collaborative marketing is a creative way to
gain a new perspective to help you maximize the marketing
possibilities for the utmost success of your business.
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Christian Fea is CEO of Synertegic, Inc. A strategic
Collaboration Marketing consulting firm. He empowers
business owners to discover and implement Integration,
Alliance, and Joint Ventures marketing tactics to solve
specific business challenges. He demonstrates how to create
your own Collaboration Marketing Strategy to increase your
sales, conversation rates, and repeat business.
Contact: christian@christianfea.com
http://www.christianfea.com