Using Construction Estimating Software for "Communications Blueprints"
In the construction estimating business, there are several
vital principles you should practice that pave the way to
positive results for both your company and your customer.
Make sure that all of your "communications blueprints" are
smoothly in place before you start a job.
The most effective way to do this is through your
construction estimating software system that is dynamically
linked with all of your processes; customer relationship
modules, accounting, billing, inventory, job costing etc.
Two-way communication throughout the whole building process
cannot be stressed enough. From your initial construction
estimate on, cover details. You know the questions to ask
that your customer may not think to consider.
After you learn what your customer's preferences are, take
the time to write them down in detail and integrate them
into a dynamically linked construction estimating software
system so that the completed construction estimate reflects
a project that closely resembles the image in your
customer's mind.
One of the most important aspects of construction
estimating communication comes in the form of change
orders. Every project has a least a few.
For the protection and well-being of both you and your
customer, every proposed change to the project should be
agreed upon, detailed, price estimated, printed, and then
signed by both parties immediately.
Construction estimating change orders not processed
correctly can make or break you.
Although this is sometimes inconvenient, investing time to
document that you and your customer are both on the same
page will save you a great deal of headaches, and often
money, in the long run.
Also, when input into a dynamically linked construction
estimating software system, the information can be quickly
and accurately disseminated to all individuals involved in
the process as well as exported to your accounting, job
costing, inventory and other modules that make up your
total construction estimating software system.
Shipping errors, bad weather and sub-contractor schedule
glitches happen. At times, owners may believe that
everything is wrong with their project. Because the
construction process is unfamiliar to them, many may assume
that others' projects always flow along smoothly.
If the owner and the contractor are both mutually
respectful, troubles can be worked out successfully. Fill
in your customer regularly. Be up front when things go
wrong. Customers are often not involved in the day-to-day
workings, and often feel they are in the dark. Be ready
with solution options if you have to present problems to an
owner. The owners will most likely feel grateful for your
resourcefulness.
Relax. Explain to the owner that glitches are always a part
of the building process, but keep in mind that your calm,
confident demeanor will tell your customer far more than
your words.
Every wise contractor realizes the business name is on the
line with each job. A bad experience with an owner can
damage your reputation, while a good experience will
increase future business opportunities.
When a contractor submits a construction estimate on a
project, it is implied that the contractor will furnish the
tools, materials and labor documented in the estimate, and
that the quality of the workmanship will be equal to or
greater than current industry standards.
What isn't stated is that not everyone will go about
meeting those standards in the same way. A construction
crew is made up of people with varying degrees of raw
talent and developed skill. Skill levels aside, not all
contractors will tackle a project the same way you do.
If your customer's needs, and terminology is integrate from
the inception of the project into your construction
estimating software, presenting your value to your customer
can become an integral part of your construction estimating
process.
Also, consider carefully who you ask to be a part of your
company. A single individual that does not think and
respond properly to your customer can undo whatever
benefits that you may reap from your well tuned
construction estimating software system.
The owner wants the project done as quickly and as well as
possible, and under budget. You want to use ALL of the
tools of your trade, not just truck, saws, hammers etc, but
your construction estimating software, job costing software
etc., to complete the project and make a profit.
Always try to meet in the middle. Step out of your
contractor shoes now and then to see the project from your
customer's perspective and communicate on that level. When
you make your customer happy, you reap the rewards.
Also, realize that keeping your customer informed of the
progress of his project, even if the information is a
problem, is always better than letting him find out on his
own.
For this reason, your construction estimating software /
job costing system should have percentage complete
capability for each of the steps of the job, to allow you
to review any problems with scheduling and completion and
also allow you to work together with your customer on a
timeline that will bring the project back on task.
It is a must that your construction estimating software
allows for dynamic linking to your job costing system that
accommodates percentage completion calculations. With this
capability, should not hesitate to review the project with
your client directly on your laptop on the job costing
screen.
You can do this freely knowing that at any time you need,
you have the ability to turn the laptop around, click on
your actual construction estimating software bid and
"massage" the costs, materials, labor etc. to provide an
acceptable solution to the project problems to the
satisfaction of your customer and yourself.
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Phillip P Gilliam is the President and CEO of Discover
Software Inc.Phil 58, currently lives in Florida with his
wife and youngest daughter, is a native of Ohio. He went to
Wright State University and has over 37 years experience in
marketing, construction estimating software development,
business management, and finance.
http://www.easyestimating.com