In today's fast-paced, stress-packed workplace, a little
kindness can go a long way to boost your productivity and
your bottom line.
Studies by the Gevity Institute find that a friendlier
workplace can lead to double-digit revenue growth, and that
employee retention also grows with a 15 percent lower rate
of costly employee turnover.
The landmark Baltimore Workplace Civility Study reports
that rude behavior, on the other hand, reduces workforce
productivity by 37 percent. Indeed, according to the study,
"an overwhelming 84 percent believed that efforts to
improve civility in their workplace would increase their
personal productivity."
Whether you are a solo operation or a Fortune 500
executive, here are my :
Top 5 Tips To Foster A Friendly (And More
Productive)Workplace.
1. Say Please and Thank You.
A simple 'please' or 'thank you' is a staple of good
manners. A 'please' can attract a more positive response to
your requests for information, ideas or that extra effort
from co-workers and staff. A simple 'thank you' is a
powerful tool to acknowledge the importance you place on
your clients and staff.
2. Be Phone Friendly.
A negative disposition will quickly sour any phone call.
Here's a trick used by early-morning radio personalities on
days they'd rather sleep in. First, stretch your chest and
shoulder muscles to loosen up your diaphragm. Your voice
will be more clearly understood. Second, stretch your mouth
into a huge, friendly smile and keep that smile in place
during your conversation. It works!
3. Overpower Negatives.
Don't let negative outcomes or rude behavior by others
impede your performance. Overpower a negative with a
positive. If you fail, make it a positive learning
experience. React positively to negative behavior by
focusing on solving the problem, not unproductively
obsessing on the rude way the problem was presented.
4. Be Flexible.
The old adage that 'whatever can go wrong, will go wrong'
is true in business as it is in your personal life.
Sometimes, despite your best efforts, there will be wrong
outcomes. Be flexible as your pro-active weapon against
responding negatively to such events. In fact, write the
words "Be Flexible" on a piece of paper and post it at your
workstation to remind you.
5. Mind Your Email Manners.
In today's frenetic workplace, firing off a quick email
without first taking a minute or two to think about how
your message will be perceived is a fast way to lose your
good will. Before you hit the "send" button, re-read and
edit your message. Can you add a please or thank you?
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Always appreciate fresh new marketing and branding tips to
drive your business several steps forward? Tap Ruth Klein's
expertise at her upcoming Brand and Pitch Boot Camp.
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