Tuesday, February 19, 2008

How to Use Communication to Drive Staff Performance

How to Use Communication to Drive Staff Performance
In the workplace, communicating effectively with employees
can help them improve their job performance. Whether you
need employees to complete tasks on time or ensure that
they're meeting their client's needs, letting them know
what you expect and working with them to reach their job
goals is the reason why some managers are more successful
than others.

Meet with Your Staff

Meet with the members of your staff on a quarterly or
monthly basis to discuss recent projects they've worked on.
Review goals they may have made last quarter to see if
they've met them. Set new goals for productivity and
determine the best ways for the employee to meet their
goals. You can create individual goal sheets or ask staff
members to create a list of accomplishments and
work-related goals. If employees are having difficulty
meeting these goals, re-evaluating these goals or adjusting
them may be necessary. Common reasons why employees fall
behind on work related goals include:

* Inadequate training
* Lack of time
* Self-confidence issues

By talking to employees and addressing issues that are
standing in their way, you can increase their performance
level by providing additional training, freeing up their
schedule, and boosting their self-confidence by
acknowledging recent accomplishments. In addition to
helping staff members create and complete goals, you should
give advice and counsel to those who want to earn
promotions or take on additional responsibilities.

Review the Tasks of Each Staff Member

Reviewing the number of tasks each member of your staff has
to complete during the day can give you a good view of what
to expect from them. If you want to increase staff
performance, limiting the number of daily tasks, finding
ways to make the office more efficient or hiring additional
employees may help. Communicating your concern and asking
for employee input is a good way to involve everyone in the
process. Only when employees take ownership of their jobs
will they want to improve their job performance and help
others at the same time. Show that you are doing everything
you can to ensure each staff member is successful during
the workday.

Recognize the Achievements of Staff Members

Showing recognition by including staff members names in the
company newsletter, hosting an employee party or sending a
note of congratulations are all ways that you can
communicate your appreciation and share in your employee's
success. While you shouldn't overindulge your staff, it's
important to make sure they feel appreciated. Many
companies host an annual party or picnic where employees
can bring their families. These are fun events that
celebrate each person's contributions to the company.

Consider Your Role as Manager

Are you unrealistic in your expectations of your staff? Do
you offer support when needed? Do people enjoy working with
you? If you're unsure about the answers to these questions,
you should examine how you manage others and how you
communicate your expectations. If you need to make
improvements, consider taking a management course or meet
with other managers to discuss their management styles.


----------------------------------------------------
Sharon Alexander is the author of the ebook Claim that
Job.com - The Ultimate Job-Hunting and Career Management
ebook that teaches the skills and techniques needed to
succeed in a competitive job-market.
http://www.claimthatjob.com .
http://www.claimthatjob.com/blog .

No comments: