Developing a strategic plan is a critical effort both for
corporations and for individuals or families. Developing
the plan, however, will not achieve the goals outlined in
the plan without certain essential actions and activities
by the people who created it. Far too often, strategic
plans are written so they can be put away and ignored. This
approach is almost never successful in achieving goals.
Whether your strategic plan is intended to guide a
corporation, a small business, a family or your personal
life, successful goal achievement is directly proportionate
to the steps taken to ensure systematic implementation of
the plan. There are, thus, several essentials for
successfully implementing your strategic plan. The steps
outlined below are the most critical for success.
The first step in implementing your strategic plan is to
communicate the contents of the plan to the people who are
subjected by it. Although this is also a place for
involvement, effective communication must occur first. The
communication piece is critical because supervisors need to
understand first what the strategic plan contains ' what is
the intent of the strategic plan ' before they can
communicate it to others.
Once the supervisors understand the plan and its intent,
they should communicate their understanding to frontline
employees. Research has shown that frontline employees
prefer to get the information about corporate goals and
strategic planning from their frontline supervisor. This is
the person they know best and the person they choose to
trust.
It is very easy to assume that a personal strategic plan
needs to be known only to the person who wrote it. This is
a mistake. It is important to identify the people who need
to know what is in your plan. Who are the people who can
support you in trying to reach your goals? Who are the
people who are likely to encourage you as you strive to
reach those goals? These are the people with whom you want
to sit down, spend some time, and just share what you put
together as your goals for the year.
In a corporate setting it is even more important that
everyone get on board and know the goals of the
organization. In this context you simply cannot
over-communicate your strategic plan. Doing a session with
smaller teams and groups within the company gives
individuals an opportunity to look at the strategic plan in
detail. They can ask questions, they can pick it apart (not
in order to edit into something different) and ask all they
questions they want to ask about it. It is vital to have
someone in the session who was involved in creating the
strategic plan. This person can explain what was intended
by specific words.
My experience is that we spend a large amount of time
finding just the right words to put in a plan. Too often,
however, we do not spend enough time communicating what we
meant by those words.
The second step in implementing your strategic plan is to
get people involved as you communicate. Get workgroups
and/or individuals involved so they actually do something
with the strategic plan. In many organizations getting
people involved in doing something with the plan means
there is a performance plan. Creating the individual or
team performance plan is a matter of asking, "Given that
these are the goals of the organization, how does my job
fit into these goals? How do I make a difference? How do I
help the company reach toward achieving the goals set out
in the strategic plan?"
Communication of the content and the intention of the plan
should be linked with involvement in implementing the plan
within the organization so that, whether I am the CEO or
the janitor, I understand clearly how my contribution helps
us meet the goals and implement the strategic plan.
The third step in successfully implementing your strategic
plan is to keep it before the people. Many companies
create a beautiful strategic plan. It is glossy and
beautiful. People look at it and say, "Hey, that is nice,"
put it away, and no one ever looks at it again. It is
critical that the leaders in your organization carry the
strategic plan with them in a printed document. They should
bring out a copy of the plan and say, "This is how what we
are doing fits our strategic plan." All reporting on
performance goals should refer back to the plan. "This
action supports our strategic goal of people management."
"This activity supports our strategic goal of production."
The point is that people clearly see and repeatedly see the
link to the strategic plan.
If you are working with your personal strategic plan it is
even more important that you keep it before you because it
is so easy to become distracted and get off track if you do
not have a performance plan or an accountability partner.
In fact, I would encourage everyone working with a personal
strategic plan to find an accountability partner.
The fourth step in successfully implementing your strategic
plan is to conscientiously live the values expressed in
your strategic plan. Strategic plans usually carry other
information, such as company values. Again, the values are
very important because your leaders need to live them. This
means you cannot post the values on the wall while people
behave totally differently and still call it a corporate
value. Something is not a value unless or until you see it
behaviorally embodied within the organization.
If you are working with a personal strategic plan, you need
to monitor how things you are doing and trying to
accomplish fit your value system. If you are trying to do
something which goes against your value system, it will be
extremely hard for you to accomplish the task or goal. It
will be much harder to stay on track, and you will
encounter many more obstacles. It is important to know what
your values are and to work within your value system,
whether you consider your personal values or corporate
values.
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About Gayla Hodges
Gayla Hodges is the President Change Agents, Inc., a
company that specializes in energizing workforces to
achieve strategic goals. She coaches executives and
managers on leading corporate change, facilitating the
development and implementation of organizational
effectiveness strategies. For more information, visit
http://www.changeagentsinc.com or call 623-362-3876.