Let Enthusiasm Lead You Down the Most Fruitful Paths Towards Flawless Performance
When every slip is costly, everyone wants to enjoy perfect
performance. Unfortunately, many people have little idea of
how to gain that performance even when the goal's
importance is clear.
Some like to use punishment: That means making it painful
to make a mistake. But that approach will gain compliance
rather than inspired effort. That's fine is you are
training your pet, but not if you want to soar beyond the
rest of the world in pleasing customers and those who use
your offerings.
Others like to use motivation: Encourage every good move.
That's good for improvement, but it doesn't gain error-free
performance.
What is needed? Start with natural excitement and build
good communications around that excitement.
Let me put this advice in context: It's an important lesson
for those who want to make lots of 2,000 percent solutions
(ways of accomplishing 20 times more with the same time,
effort, and resources).
The steps for creating a 2,000 percent solution are listed
here:
1. Understand the importance of measuring performance.
2. Decide what to measure.
3. Identify the future best practice and measure it.
4. Implement beyond the future best practice.
5. Identify the ideal best practice.
6. Pursue the ideal best practice.
7. Select the right people and provide the right motivation.
8. Repeat the first seven steps.
This article looks at practicing to become more effective
in accomplishing step six, pursuit of the ideal best
practice (coming as close to perfection as is humanly
possible).
Excitement Wins
Excitement makes change easier to accomplish. Consider as
an example how enthusiastic (and often inebriated) football
fans learn to do effective card stunts displaying
impressive images with less than five minutes of training
and practice. The fans are excited to be at the game and
want to increase the bragging rights of their experience to
those who are watching on television. Those who like the
card stunt idea nudge their neighbors to participate and
help correct for errors among those who are too impaired to
perform well without guidance.
Pick a direction that excites everyone … or select a
message that ties your direction into something that
excites people. For example, describe for employees how the
changes support their personal values, can increase pay,
and can open up the doors for promotion.
There's Always Someone Who Doesn't Get the Word
Communication success powers breakthrough change. In most
organizations few people get the word about a planned
change and understand what needs to be done. For a top-down
initiative, roughly two-thirds of those at the top of an
organization can describe what’s supposed to be going
on with a change program. Among middle managers, the number
drops dramatically. And on the lowest organizational rungs,
a mere handful of entry-level workers will know about the
change program. Such a lack of understanding can be a
roadblock when a new direction calls for everyone's
participation.
To avoid being stuck in communications stalls, focus on the
need to repeat the message and to vary the method of
communications, while applying lots of emotional
reinforcement and inspiring people with relevance. The
average person won't appreciate far-ranging new ideas until
they are explained at least 25 times and in as many ways.
Shorten up the time that it takes to receive those
messages, and you’ll do even better. Ideally, get the
point across initially in 25 different ways during a single
day.
Keep Your Eyes Open
While modest change projects work best by driving forward
according to plan, major changes are often improved by
midcourse corrections to their plans. While you are
implementing your projects to go near the ideal best
practice, periodically reconsider whether your approach
remains appropriate. Knowledge advances so rapidly that you
may have new choices. Also, experience with the project may
lead to better ideas for subsequent steps.
Stallbusters
Use the following questions to help select the right
opportunities and move ahead of the rest of the world in
the most favorable way:
• Which ideal best practice opportunities will help
your organization's stakeholders the most? Consider users,
customers, customers' customers, customers' customers'
customers, suppliers' suppliers, suppliers' suppliers'
suppliers, employees, employees' families, partners,
distributors, shareholders, lenders, suppliers, suppliers'
suppliers, suppliers' suppliers' suppliers, the communities
you operate in, and the rest of humanity.
• Which of these ideal-best-practice opportunities
most excite employees?
• Which ideal-best-practice opportunities will
provide the greatest benefits if successful?
• Which ideal-best-practice opportunities will cause
the least harm if unsuccessful?
• How does making the changes required by each
ideal-best-practice opportunity match your historical
record for successful changes, and what can you do to
improve your likelihood of success?
• Which scarce resources needed for developing the
most attractive future best practices will be required to
pursue each ideal-best-practice opportunity, and what other
benefits will be lost as a result?
• Can the ideal-best-practice opportunities deliver
substantial results every six months, or even more
frequently? What will those interim results be?
• Can you afford to take four or more different
approaches to designing projects for pursuing the most
promising ideal-best-practice opportunities?
• What should the objectives be for the most
promising ideal-best-practice opportunities?
• What are at least four attractive ways to implement
any ideal-best-practice opportunities that you choose?
Copyright 2007 Donald W. Mitchell, All Rights Reserved
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Donald Mitchell is chairman of Mitchell and Company, a
strategy and financial consulting firm in Weston, MA. He is
coauthor of six books including The 2,000 Percent Squared
Solution, The 2,000 Percent Solution, and The 2,000 Percent
Solution Workbook. You can find free tips for accomplishing
20 times more by registering at:
=========> http://www.2000percentsolution.com .